Got Question?
Straightforward answers to your biggest concerns.
What is Accessibility Assistant, and how does it work?
Accessibility Assistant is a web accessibility widget that helps websites meet ADA and WCAG standards, ensuring inclusivity for users with disabilities.
Is Accessibility Assistant compatible with all Shopify themes?
Yes, Accessibility Assistant works across all Shopify themes and page builders like PageFly or Shogun. Once installed, the toolbar appears on your storefront without any custom code.
How long does it take to install Accessibility Assistant?
Installation takes less than a minute. You only need to install the app from the Shopify App Store and activate it in your admin – no code, no extra steps.
What accessibility features does the tool offer?
Accessibility Assistant includes tools like text resizing, readable fonts, high-contrast mode, keyboard navigation, enlarged cursor, link highlighting, and more – helping users interact with your store more easily.
Does Accessibility Assistant help with ADA and WCAG compliance?
Yes. Accessibility Assistant is built to support key accessibility standards like ADA, WCAG 2.2, and EN 301 549. It helps your store become more inclusive and better aligned with legal requirements.
Why do websites need to be accessible?
Accessible websites allow everyone, including people with visual, hearing, or motor disabilities, to access your content and services.
Who should use Accessibility Assistant?
It’s designed for online stores, agencies, developers, and businesses that want to make their websites ADA and WCAG compliant.
Do I need coding knowledge to install Accessibility Assistant?
No, it’s completely no-code. You can enable accessibility features directly from your admin panel.
Does Accessibility Assistant support all accessibility needs?
Yes. It includes vision, hearing, reading, and mobility support tools like text-to-speech, dyslexia-friendly mode, and keyboard navigation.
Is Accessibility Assistant compliant with global accessibility laws?
Yes, it aligns with ADA, WCAG 2.1 / 2.2, and Section 508 standards used internationally.
How can I check if my site meets accessibility standards?
You can run a Free Accessibility Scan directly from our website to detect compliance gaps.
Does Accessibility Assistant help reduce legal risks?
Yes. Making your website accessible reduces the chance of ADA-related lawsuits and improves brand trust.
Real Customer Questions
I activated the accessibility app in my theme settings, but the floating widget isn’t visible on my storefront.
After enabling the app in your theme settings, please ensure the Widget Options → Enable/Disable toggle is switched on in the app dashboard. The widget will appear only when this setting is enabled.
Can customers close the floating accessibility widget?
Yes, customers can hide the widget. You can enable this option under Widget Window → Hide Interface in the app settings. Once enabled, users will be able to close the widget on their end.
How can I make the widget accessible through a footer link instead of a floating icon?
In the widget settings, enable both the Enable/Disable option and the Do you want to put this widget as a link? option. This will allow the widget to be accessed from the website footer.
How do I add the Accessibility Assistant footer link through the Shopify menu?
In your Shopify admin, open Online Store → Navigation and add a new menu item. Use the link URL #add-aacc-link, then save your changes. The footer link will appear once saved.
Can I link my own Accessibility Statement page?
Yes. In the Menu Settings section of the app, scroll to the Statement area and enable the Statement Link option. Paste your page URL into the field provided, then save your changes.
Can I customize or edit the Accessibility Statement text?
Yes. In the Menu Settings → Statement section, you’ll find an editable text field where you can modify or replace the default statement with your own content.
Can I set a default language for the accessibility widget?
Yes. Open the Language settings, select Edit, and enable the Set Default Language option. Save your changes to apply the default language on your storefront.
Can I change the text displayed in the accessibility widget?
Yes. Go to the Language settings and select Edit. From there, you can update and customize all widget text based on your preference.
I’m experiencing an issue with the widget.
Many common issues can be resolved by toggling the widget off and back on in the widget settings. This refresh typically restores proper functionality.
I set the widget’s default language to German, but it still shows English when I visit my site. Why?
The widget remembers the language based on your browser history. If you previously visited the site when the widget language was English, your browser stored that preference. New visitors (or anyone who hasn’t visited before) will see the widget in the default language you set, such as German.
I cleared my browser data, but the widget still does not show the default language I selected. Why?
If clearing your browser data did not update the widget language, you may have enabled the Language Variable feature in the app settings. When this option is turned on, the widget automatically uses the language defined in your site’s HTML lang attribute. For example, if your site’s HTML tag is lang=”en”, the widget will display English. Disable this setting if you want the widget to always use the default language you selected.
Platform & Integration
Which platforms support Accessibility Assistant?
Currently available for Shopify, WordPress, and Wix. Support for other CMS platforms is under development.
Can I use it on a custom-built website?
Yes, a simple script can be added to integrate Accessibility Assistant on any custom site.
Does Accessibility Assistant work with ARIA labels and screen readers?
Absolutely. It’s compatible with ARIA attributes, JAWS, NVDA, and VoiceOver screen readers.
Will it affect my site’s loading speed?
No. The widget is lightweight, asynchronous, and doesn’t slow down your website.
Can I customize the design and icon?
Yes, you can change colors, icon position, layout, and language to match your brand.
Is Accessibility Assistant mobile-friendly?
Yes, the widget is fully responsive and works seamlessly across all screen sizes.
Can I install it on multiple websites?
Yes, you can install it on multiple domains under different plans.
Pricing & Plans
Is there a free plan available?
Yes, the free plan offers basic accessibility tools to get started.
Do you offer a yearly plan?
Yes, yearly billing is available for all plans.
Is there a discount for yearly plans?
Yes, you get up to 20% off when you subscribe to a yearly plan.
Can I cancel or upgrade anytime?
Yes, you can upgrade, downgrade, or cancel anytime without extra charges.
Are there any setup or hidden fees?
No hidden fees, you only pay for the plan you choose.
Do you offer enterprise or bulk pricing?
Yes, contact our sales team for custom pricing on enterprise or multi-site setups.
Do you provide refunds?
Yes, we follow a fair refund policy for eligible cancellations within the trial period.
Features & Functionality
What accessibility features are included?
Color adjustments, text scaling, text-to-speech, keyboard navigation, contrast modes, reading masks, dyslexia-friendly profiles, and many more.
Does it support multiple languages?
Yes, Accessibility Assistant supports 100+ languages worldwide.
Can users personalize their accessibility settings?
Yes, users can adjust contrast, font size, spacing, and reading preferences as needed.
Is there a dark mode or high-contrast feature?
Yes, users can toggle between dark, light, and high-contrast display modes.
Does it support people with dyslexia or epilepsy?
Yes, the widget includes Dyslexia-Friendly Mode and Seizure Safe Mode.
Can I hide or disable certain widget features?
Yes, admins can control which accessibility options appear on the website.
Does it offer voice commands?
Yes, users can browse and interact with voice navigation tools.
Is Accessibility Assistant updated regularly?
Yes, it’s updated frequently to meet new accessibility requirements and browser updates.
Support & Partnership
Do you offer installation support?
Yes, our team assists with installation, setup, and configuration as needed.
Is customer support available 24/7?
Support is available through email and chat during standard business hours.
Do you provide accessibility audits?
Yes, we offer manual audits and accessibility reports for deeper compliance checks.
Do you offer training or onboarding sessions?
Yes, partners and clients receive onboarding guides, training, and marketing materials.
Can agencies partner with Accessibility Assistant?
Yes, agencies, developers, and resellers can join our Partner Program and earn 20% recurring commissions.
How do I apply for the Partner Program?
Visit our Partner Page and fill out the quick application form.
Can partners offer Accessibility Assistant to existing clients?
Yes, partners can include it as part of ongoing website maintenance or compliance services.
Where can I get updates about new features?
Follow us on social media and subscribe to our newsletter for updates and accessibility tips.
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